Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time is 5–10 business days depending on your location and selected shipping method.

Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email with tracking information once your order has been shipped.

International Shipping:
Moana Trek currently ships domestically and internationally. International shipping rates and delivery times may vary based on destination and customs processing.

Lost or Damaged Packages:
Moana Trek is not liable for products damaged or lost during shipping. If your package is lost or arrives damaged, please contact the carrier directly. However, we’re happy to assist with claims if needed.